What do you sell or provide?

We provide preparation material for certification exams for various companies. A complete list can be found here: https://examshero.com/vendors/

Do you provide Certification?

No. As stated already, we provide preparation material only.

Which certification is best for me?

We don't provide consultancy in this regard –we recommend that you visit Certification related discussion forums.

Can I pass actual certification exam with Questions Answers Product only?

Certainly! We are 100% confident about the quality of products. Just make sure that you study the Q&A of respective Exam for two weeks before you appear in the actual Exam. Our money back guarantee reflects this confidence of ours in our products.

For how long my Product will remain valid for claiming guarantee & support?

We provide product support & money back guarantee for 90 days from the date of purchase. However, you can optionally buy the extended Update plan for up to 12 months.

How often are your products updated?

There is NO FIXED DATE for the update of Exams, because it depends on many factors that we do not control directly. However we assure you that no matter when a product is updated, we guarantee your success.

Is your update free?

We provide free updates during the 90 day validity from date of purchase.

How do I receive free updates?

We provide free updates to all customers for 90 days. During this period you can "log in" to your account on our site and you will find the updated product there.

There has been an update but when I download I still got the old version. What should I do?

The old version is probably cached on your computer. First remove any downloaded software copies from your computer and then restart the computer and clear the local web cache. Then you can begin with a fresh download of Product.

Product is showing lesser number of Questions than before?

Why waste time on questions that are outdated? During the Product Updates the older questions that no longer form the part of real Exam are removed and that is why Product might be left with lesser number of questions. This actually means that you have to study fewer questions and pass with higher scores.

What forms of Payments you accept?

We accept payments via all major Credit/Debit Cards.

I am trying to pay for my product, but I always get

Please make sure that you are filling in all the Fields correctly. You may try using an alternate Payment Method for this purchase. Please contact Live Chat Support or e-mail support@examshero.com for assistance.

I have paid for my Product when can I download my product?

If the payment was successful and you have received the confirmation e-mail from our team, then you can download the Product right away from your member area.

Where can I Download Product?

Login to your account and you will see your order number and the download button. You can then download purchased product without delay.

What is difference between Unlimited Access and Reseller Access?

Unlimited Access comes with Unlimited Access of all Exams available on our website but 10 exams per week. You can not use multiple geographic IPs to download the exams else your access will be blocked.
For Reseller Access you can download any exam multiple time and there is no time limit at all. You can also put your own logo and resell the exams.

How secure is your website & Is my credit card information secure at your site ?

Our site uses enhanced security protocols by McAfee and SSL 64-Bit and is checked 24/7 for consistency. Hence you need not to worry about site security. We make it 100% sure that your information is secure at our website.

Does a third party can access customers' information from your website?

No, none can. Our system is 100% secure and we do not share any information with third parties at any cost.

What if I find any problem regarding your products?

In rare circumstances you see any error or mistake in our products - we will appreciate your cooperation if you send a “screen shot” of the error. We will remove the error as soon as possible and provide you the updated product.

How can I get Discount?

If you want to buy three or more products please contact a Team member for discounts available on Total Invoice.

I Used the Product and failed how can I ask for a refund?

If you fail the exam at the first attempt then you can claim refund or swap exam for other exam of your Choice. Please view our Guarantee page for more details. You can simply send original fail report in PDF format to support@examshero.com and our Team will assist you in short time.

What are “Operating System” & other requirements to use products?

Our products come in two formats i.e. PDF . The PDF format is supported by almost every operating system e.g. Windows, Mac, Linux etc. Hence you need not to worry about system requirements. You will need any “pdf reader” to use our products.